How Central One Protects Your Accounts
Your safety is our top priority. We use industry leading technology and processes to keep your personal and financial information secure.
Real-Time Fraud Analysis
We use state-of-the-art fraud monitoring tools to monitor your account for suspicious transactions and activity to help protect you against fraud. If we detect unusual purchasing patterns or locations, we may deny or hold a transaction until we’re sure that it’s valid.
Secure Website and Applications
Central One's website, online banking and mobile banking use secure protocols to ensure that your data stays secure.
When you login to your account using a new device, we'll ask additional security questions to confirm that it is really you.
Mobile Wallet Payments
When using your smartphone's mobile wallet, your card's data is encrypted through a process known as tokenization.
EMV Smart Chip
Central One's debit and credit cards feature the added security of the EMV smart chip.
Instant Issue with EMV
If your debit or credit card is ever lost or stolen, visit any full-service branch to have a new card printed instantly.
Fraud Prevention Center
In addition to fraud alerts published by Central One, the National Credit Union Association (NCUA) publishes national fraud alerts at: www.mycreditunion.gov
The National Credit Union Association (NCUA) provides a fraud prevention center with information on common types of fraud and the terminology used to describe them.
Lost or Stolen Card
If your card is ever lost or stolen, report it to Central One as soon as possible. With our Instant Issue technology, we can replace your card while you wait at any full-service branch.
Call 800-527-1017 to report a lost/stolen card.
If you plan on traveling outside of Massachusetts or outside the United States, please let us know by visiting your local branch or by calling 800-527-1017.
Report Identity Theft and build a custom recovery plan using the FDIC's IdentityTheft.gov website.
You can also use these helpful resources:
Keep Your Account Data Private
Don't share your account information, mobile or online banking login credentials or other financial data with others.
Learn more about common financial fraud and scams by visiting MyCreditUnion.gov .