We have increased our card fraud security to better serve you.
Credit and debit card fraud affects each of our members, primarily because the credit union must absorb any losses incurred as a result of fraud. This, in turn, affects what we are able to return to our members in interest on deposits, and on loan rates and fees. Fraud also inconveniences you, our member-owners.
What can you do to help protect yourself?
- Provide us with your most current contact information, including your cell phone number and email address, so that we can easily reach you if potential fraud were to occur on your card.
- Call us if you will be traveling out of state, internationally, or outside of your normal usage area to ensure your transactions will be processed during your travel.
- Contact us immediately if you believe your Visa credit or debit card, ATM card or PIN has been lost, stolen or compromised.
- Regularly review your statement(s) or account activity in online banking for unauthorized transactions and contact us immediately if you discover fraudulent activity.
Improved Alerts from Central One
Central One Federal Credit Union has bolstered its card protection for members with fraud alerts! If potential fraud is detected on your card, a series of alerts will be sent to inform you of suspicious activity.
Please note that messaging frequency depends on account activity. For more information, text HELP to 32874. To cancel fraud text messaging services at any time, simply reply STOP to any alert from your mobile device. For fraud alerts support, call 1-800-527-1017.
By giving us your mobile number, you agree to Fraud Alerts text messaging to notify you of suspected incidents of financial or identity fraud.
HELP instructions: Text HELP to 32874 for help or call 1-800-527-1017.
STOP instructions: Text STOP to 32874 to cancel.
Release of Liability: Alerts sent via SMS may not be delivered to you if your phone is not in the range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within coverage, factors beyond the control of any carrier may interfere with messages delivery for which the carrier is not responsible. No carrier will guarantee that alerts will be delivered.