Announcement
Something fresh is on the horizon. Central One is stepping into a bold new chapter with an updated look and enhanced user experience—designed to reflect the trust, strength, and security that have always been at the core of who we are.
This evolution is more than just a new appearance—it’s a symbol of progress, growth, and our continued commitment to you.
Get ready—everything goes live May 7!
FAQ's
Is this change part of a merger or acquisition?
No. Central One isn’t merging with or being acquired by anyone. We will remain the same credit union you know and trust. This is simply a refreshed look to reflect our growth and commitment to serving you.
Are you changing your name?
No, our name is not changing. We’re still Central One, and our mission remains the same.
Will the website address change?
No. The website URL will stay the same at www.centralfcu.com
Will my deposits remain insured by NCUA?
Yes, your deposits remain insured by NCUA.
Will my account number be changing?
No, your account numbers will all be staying the same.
Will my member number be changing?
No, your member number will be staying the same.
Will my online and mobile log in credentials remain the same?
Yes, your log in credentials for online and mobile banking will stay the same.
Is anything changing with online and mobile banking?
The platform and provider are staying the same—so there’s nothing new to learn. You’ll just see updated colors, fonts, and a cleaner design that reflects our new look.
What will happen to my deposit and loan transaction history?
Your transaction history will not be changing.
Will this affect any future-dated or recurring transfers?
No, your future-dated or recurring transfers will not be affected.
Will my automatic recurring loan payments be affected?
No, your recurring loan payments will not be affected.
Why are you making this change?
This update is part of our continued investment in your experience. It reflects who we are today and where we’re headed—while staying grounded in the trust, strength, and security you count on.
Will there be any downtime during the change?
No, there is no planned disruption. Your online and mobile banking will remain fully accessible during the transition.
Will there be support if I have questions after the change?
Absolutely. Our team is here to help—over the phone, in-branch or with our Member Support Center.
We’ll be sharing more details as we approach May 7th, including a closer look at what’s new. Keep an eye on your inbox and our website for the full reveal!