Bill Pay Frequently Asked Questions

How do I pay someone new?

To add a new payee type the name of the person or company in the “Need to pay someone new?” field at the top of the main bill pay page and click Add.

Fill in the fields, click the Add payee button and you are ready to make a payment.

Note: If you don't have any payees set up, or just a few, we will suggest some common payees at the bottom of the page. If you see your payee there, click their name to begin the add payee process. 

Why can't I edit my payee's address?

When adding a payee (or trying to edit your payee later), don't be alarmed if we do not ask you for an address to which to send your payment. This just means that we have a relationship with this payee where we either pay them electronically, or the payee asked us to send payments to an address that might not match the address they give you on your bill. 

Are there any types of payments I can't make?

Due to legal requirements, we limit the ability to make certain types of payments. Payments to payees outside of the United States are prohibited and may not be issued under any circumstances. In addition, the following payments are also prohibited:

Payments to or at the direction of government agencies, organizations and institutions which may include, but is not limited to:

  • tax payments to the Internal Revenue Service or any state or other government agency
  • state run utilities
  • student loans issued by the government
  • court-ordered payments, such as alimony or child support

Other prohibited payments include:

  • payments to settle securities purchases
  • payments to interest bearing accounts
  • payments to unlawful internet gambling sites

These prohibited payments may or may not be blocked by the system. By agreeing to use this service, you understand that you will be solely responsible for the full amount of any such prohibited payments and for any losses associated with these payments. Central One Federal Credit Union will not notify you if you attempt to make any of these types of payments and will not be liable for any prohibited payments.

How are payments processed?

Tell us the day you want your payment sent and we take care of the rest.

Use our calendar widget when scheduling payments to assist in understanding when a payment can be delivered. Available dates will be displayed in green. Unavailable dates including weekends, holidays, or a date that would not allow us to deliver the payment in time are grayed out and not selectable.

When will the funds be taken from my account?

Funds are generally debited from the designated funding account within two business days.

What is an eBill?

An eBill is an electronic copy of your paper bill that you can view anytime from within the Bill Pay service.

eBills are a secure and convenient way to keep all of your bills in one place. You will be notified when an eBill arrives and when it is due so you never have a late payment.

How long do you store my payment history and eBills?

The last 24 months of payment history and eBills are available online for you to view. If for some reason you need payment information dating back past 24 months, give us a call and we will help you retrieve that information.

Can I choose what notifications are sent to me?

We send many types of notifications and alerts to you via email to keep you informed and up to date regarding your payments. Some alerts are system generated and cannot be turned off, but there are many others you can choose to “turn on” or “turn off”. For more information on managing your notifications, click here .

How do I change my email address?

You can change your email address by clicking on the My Settings link in the header of the main bill pay page.

How do I manage my payees?

Find the payee in your list and click on its corresponding Options link.

The Options window will open allowing you to perform the following tasks:

  • Your Bill (eBill): enroll/edit/un-enroll. This tab only appears if an eBill is available for the payee.
  • Next due reminder: add/edit/delete a next due reminder.
  • Automatic payment: add/edit/delete a recurring payment rule for a payee.
  • Expedited payment: send an expedited electronic or overnight check to a payee.
  • Account Information: add/edit your payee account information.
  • Delete payee: permanently deletes this payee from the system. If you need to make a subsequent payment to a deleted payee, you will need to add that payee again.
  • Hide payee: hides your payee from your payee list – a way to manage a long list of payees.