COVID-19

 
Updated 5/22/2020
We will continue to operate our lobbies by appointment only, while servicing our members primarily through our Drive-up windows.
Effective June 1st, hours at each location are as follows:
Auburn
Monday and Thursday 7 am - 6 pm
Tuesday and Wednesday 7 am - 4:30 pm
Friday 7 am - 5 pm
Northborough
Monday and Thursday 7 am - 6 pm
Tuesday, Wednesday and Friday 7 am - 4:30 pm
Saturday 8:30 am - 12 pm
Shrewsbury Monday and Thursday 7 am - 6 pm
Tuesday and Wednesday 7 am - 5 pm
Friday 8:30 am - 5:30 pm Saturday 8:30 - 1 pm
Westborough Monday and Thursday 7 am - 6 pm
Tuesday, Wednesday and Friday 7 am - 4:30 pm
Saturday 8:30 - 12 pm
 
Updated 5/18/2020

Paycheck Protection Program

If you would like to apply for the SBA Paycheck Protection Program Loan, please fill out and submit application with all supporting documents to CommercialReferral@centralfcu.com. Central One membership requirements apply.
 
      • Examples of acceptable supporting documents: 2019 tax return, payroll report from a third-party payroll processor, copies of employees’ 2019 W-2’s, 2019 Form 940, Form 941 from the 1st quarter of 2020

Once submitted, Central One will confirm receipt and provide you with your next steps.

Please note: Central One cannot start the process without your completed application. Please refer to the SBA eligibility guide if you have questions regarding who qualifies. 

Paycheck Protection Program Application

PPP Loan Forgiveness Instructions and Application

For more information on SBA Coronavirus (COVID-19) relief options and additional resources, CLICK HERE.


Updated 4/25/2020

We encourage all members to use the Central One card control app to avoid becoming a victim of credit and debit card fraud. Monitor your accounts 24/7 and receive alerts so you can make sure all charges are accurate. You can control when, where, and how your card is used.  With the app you can:

  • Set transaction alerts
  • Turn card on / off
  • Set your transaction limits and much more

Download today at www.centralfcu.com/credit-cards/credit-cards


Updated 4/24/2020

Paycheck Protection Program Update

Please be advised that although additional funding has been approved for SBA loans, the SBA has not received the money and will not be accepting applications until they receive the funding.  We will post updates soon as we have them.


Updated 4/17/2020

Financial Wellness in Uncertain Times

Learn about healthy financial habits, family conversations about money, tax basics, building emergency savings, mindful living, mortgage relief and more with our free online interactive financial literacy program. 
 

Updated 4/16/2020
Paycheck Protection Program Update
As of April 16th, 2020, the SBA announced that funding for the Paycheck Protection Program has been exhausted.  We are not accepting applications at this time and will open this up as soon as Congress approves additional funding.  If you have been notified by Central One that your request was approved, your funds are still available. We appreciate your patience during this time.

Updated 4/3/2020
If your business has been affected by the Coronavirus, the Small Business Administration has programs that may help.

If you would like to apply for the SBA Paycheck Protection Program Loan, please fill out and submit application with all supporting documents to CommercialReferral@centralfcu.com

  • Examples of acceptable supporting documents: 2019 tax return, payroll report from a third-party payroll processor, copies of employees’ 2019 W-2’s, 2019 Form 940, Form 941 from the 1st quarter  of 2020

Once submitted, Central One will confirm receipt and provide you with your next steps.

Please note: Central One cannot start the process without your completed application. Please refer to the SBA eligibility guide if you have questions regarding who qualifies.

Paycheck Protection Program Application

Paycheck Protection Program (PPP) FAQ's from The U.S. Department of Treasury

 

Additional programs available

Economic Injury Disaster Loans

 

 
updated 4/1/2020

COVID-19 Scams

Fraudsters use global crises, like COVID-19, to phish. Don’t take the bait. Be alert to phishing emails and other COVID-19 related scams.

Learn More

 
As a member owned cooperative, Central One is here for you.
If you have experienced a loss of income or other financial hardship due to COVID-19, please contact our Member Support Center at 800-527-1017 and we'll see what options may be available to help your situation.
updated 3/23/2020

Central One is here for you!

Central One is designated as an essential business and though our branch lobbies are temporarily closed, our drive up windows in Shrewsbury, Auburn, Northborough and Westborough will continue to be open from 7 am to 6 pm Monday- Friday and Saturdays during their normal business hours.

Safe deposit box access may be made by appointment only by calling each branch directly.

Please note: Per the Governors advisory as of 4/20/2020, all people entering our lobbies must wear their own face mask covering both their nose and mouth.

  • Auburn  508-832-2100
  • Northborough  508-393-8112
  • Westborough  508-366-5553
  • Shrewsbury  508-842-7400

The Member Support Center is also available to assist you at 800-527-1017.

Our online and mobile banking services offer you the ability to conduct most transactions from the comfort and safety of your home.

We appreciate your loyalty as a member and please stay safe.


3/17/2020

The health and safety of our members and employees is our top priority.

Central One is continuously monitoring this evolving situation around Coronavirus (COVID-19). As this situation begins to have an increased impact within our communities and in order to help slow the spread of the virus, we are temporarily closing our branch lobbies, effective Wednesday, March 18 until further notice. 

To accommodate our members, drive up will be open extended hours Monday- Friday from 7am-6pm, and normal Saturday business hours. No guest member Shared Branching or nonmember check cashing will be offered during this period at drive-up.

  • ATM’s are also at each branch location in addition to the more than 55,000 fee free ATM’s in our network. https://www.centralfcu.com/resources/branch-atm-locator
  • Our lobby staff will be available by appointment only. Please call your local branch to assess your needs and to schedule:

Auburn: 508-832-2100

Northborough: 508-393-8112

Shrewsbury: 508-842-7400

Westborough: 508-366-5553

 

Central One encourages members to use our remote banking services whenever possible. 

  • Our online and mobile banking app for account monitoring, mobile check deposit, transfer funds and Bill Pay.

Download Central One App  Apple App Store Badge Google Play Badge

 
  • Card Control App will help you monitor your transactions, set alerts and turn your card on/off at anytime from anywhere.

Download Central One Card Control App  App store  Google Play

 
  • Member Support Center is available at 800-527-1017 Monday thru Friday from 7 am to 6 pm, Saturdays from 8:30 am – 3 pm. You may experience longer wait times to reach a representative. We appreciate your patience.
  • ATM’s are also at each branch location in addition to the more than 55,000 fee free ATM’s in our network. https://www.centralfcu.com/resources/branch-atm-locator
 

If you are not already using Central One Online Banking or our Mobile Banking App, we encourage you to enroll today. Please contact our Member Support Center at 508-842-7400 or 1-800-527-1017.

To make sure you are receiving the latest updates, please make sure to have your email address added to your Central One account. 

Learn more from the CDC about the Coronavirus (COVID-19) and ways you can help keep you and your family safe: https://www.cdc.gov

If you have specific questions related to banking at Central One during the COVID-19 outbreak, please email info@centralfcu.com.


Frequently Asked Questions

 

We appreciate your continued loyalty and will update you with any further information.