COVID-19
Paycheck Protection Program
- Examples of acceptable supporting documents: 2019 tax return, payroll report from a third-party payroll processor, copies of employees’ 2019 W-2’s, 2019 Form 940, Form 941 from the 1st quarter of 2020
Once submitted, Central One will confirm receipt and provide you with your next steps.
Please note: Central One cannot start the process without your completed application. Please refer to the SBA eligibility guide if you have questions regarding who qualifies.
Paycheck Protection Program Application
PPP Loan Forgiveness Instructions and Application
For more information on SBA Coronavirus (COVID-19) relief options and additional resources, CLICK HERE.
Updated 4/25/2020
We encourage all members to use the Central One card control app to avoid becoming a victim of credit and debit card fraud. Monitor your accounts 24/7 and receive alerts so you can make sure all charges are accurate. You can control when, where, and how your card is used. With the app you can:
- Set transaction alerts
- Turn card on / off
- Set your transaction limits and much more
Download today at www.centralfcu.com/credit-cards/credit-cards
Paycheck Protection Program Update
Please be advised that although additional funding has been approved for SBA loans, the SBA has not received the money and will not be accepting applications until they receive the funding. We will post updates soon as we have them.
Updated 4/17/2020
Financial Wellness in Uncertain Times
Updated 4/16/2020
Paycheck Protection Program Update
As of April 16th, 2020, the SBA announced that funding for the Paycheck Protection Program has been exhausted. We are not accepting applications at this time and will open this up as soon as Congress approves additional funding. If you have been notified by Central One that your request was approved, your funds are still available. We appreciate your patience during this time.
If your business has been affected by the Coronavirus, the Small Business Administration has programs that may help.
If you would like to apply for the SBA Paycheck Protection Program Loan, please fill out and submit application with all supporting documents to CommercialReferral@centralfcu.com.
- Examples of acceptable supporting documents: 2019 tax return, payroll report from a third-party payroll processor, copies of employees’ 2019 W-2’s, 2019 Form 940, Form 941 from the 1st quarter of 2020
Once submitted, Central One will confirm receipt and provide you with your next steps.
Please note: Central One cannot start the process without your completed application. Please refer to the SBA eligibility guide if you have questions regarding who qualifies.
Paycheck Protection Program Application
Paycheck Protection Program (PPP) FAQ's from The U.S. Department of Treasury
Additional programs available
Economic Injury Disaster Loans
COVID-19 Scams
Fraudsters use global crises, like COVID-19, to phish. Don’t take the bait. Be alert to phishing emails and other COVID-19 related scams.
updated 3/23/2020
Central One is here for you!
Central One is designated as an essential business and though our branch lobbies are temporarily closed, our drive up windows in Shrewsbury, Auburn, Northborough and Westborough will continue to be open from 7 am to 6 pm Monday- Friday and Saturdays during their normal business hours.
Safe deposit box access may be made by appointment only by calling each branch directly.
Please note: Per the Governors advisory as of 4/20/2020, all people entering our lobbies must wear their own face mask covering both their nose and mouth.
- Auburn 508-832-2100
- Northborough 508-393-8112
- Westborough 508-366-5553
- Shrewsbury 508-842-7400
The Member Support Center is also available to assist you at 800-527-1017.
Our online and mobile banking services offer you the ability to conduct most transactions from the comfort and safety of your home.
We appreciate your loyalty as a member and please stay safe.
3/17/2020
The health and safety of our members and employees is our top priority.
Central One is continuously monitoring this evolving situation around Coronavirus (COVID-19). As this situation begins to have an increased impact within our communities and in order to help slow the spread of the virus, we are temporarily closing our branch lobbies, effective Wednesday, March 18 until further notice.
To accommodate our members, drive up will be open extended hours Monday- Friday from 7am-6pm, and normal Saturday business hours. No guest member Shared Branching or nonmember check cashing will be offered during this period at drive-up.
- ATM’s are also at each branch location in addition to the more than 55,000 fee free ATM’s in our network. https://www.centralfcu.com/resources/branch-atm-locator
- Our lobby staff will be available by appointment only. Please call your local branch to assess your needs and to schedule:
Auburn: 508-832-2100
Northborough: 508-393-8112
Shrewsbury: 508-842-7400
Westborough: 508-366-5553
Central One encourages members to use our remote banking services whenever possible.
- Our online and mobile banking app for account monitoring, mobile check deposit, transfer funds and Bill Pay.
Download Central One App 
- Card Control App will help you monitor your transactions, set alerts and turn your card on/off at anytime from anywhere.
Download Central One Card Control App 
- Member Support Center is available at 800-527-1017 Monday thru Friday from 7 am to 6 pm, Saturdays from 8:30 am – 3 pm. You may experience longer wait times to reach a representative. We appreciate your patience.
- ATM’s are also at each branch location in addition to the more than 55,000 fee free ATM’s in our network. https://www.centralfcu.com/resources/branch-atm-locator
If you are not already using Central One Online Banking or our Mobile Banking App, we encourage you to enroll today. Please contact our Member Support Center at 508-842-7400 or 1-800-527-1017.
To make sure you are receiving the latest updates, please make sure to have your email address added to your Central One account.
Learn more from the CDC about the Coronavirus (COVID-19) and ways you can help keep you and your family safe: https://www.cdc.gov
If you have specific questions related to banking at Central One during the COVID-19 outbreak, please email info@centralfcu.com.
We appreciate your continued loyalty and will update you with any further information.