Dear Valued Member:

      Please take a moment to complete the brief survey below. The purpose of this survey is to determine your satisfaction with the service you recently received from Central One. Your satisfaction as a member is very important to us. We appreciate your taking a few moments to respond. Your reply is confidential and will be carefully reviewed.

Thank you for your participation.

Sincerely,

David A. L'Ecuyer
CEO/President

Your Name:

Address:
City, State, Zip: ,

Phone:

Email Address:

1. Which Credit Union service(s)/product(s) did you recently utilize?

2. If you visited a branch or conducted business over the telephone, was the credit union representative knowledgeable, courteous/polite and attentive to your service needs? Yes No

3. Were you satisfied with the service you received from the Credit Union? Yes No

4. Is Central One your primary financial institution? Yes No
If no, which financial institution is your primary choice? Why?

5. Would you recommend the credit union to a relative, friend or co-worker? Yes No
If yes, please list their name and address below.

6. Do you have any constructive suggestions to improve the service provided to our members?

I usually do business with Central One by: (please check all options used)

Branch (Which one do you use the most)  Main Office - Shrewsbury Northboro- 148 Main St. Worcester Marlboro Northboro- Bearfoot Rd. Salem Westboro Westboro-AstraZeneca
PC Home Banking (Central Net)
Bill Payer (Central Net)
ATM
By Telephone
Mail
Fax
Tel-Talk
In Person
Other (e.g. Direct Deposit)

Thank you for your time. Your comments and/or ideas are always welcome.