Central Credit Union

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  • Personal Banking
  • Business Banking
  • Loans and Mortgages
  • Investment and Insurance
  • e-Central Service Center
  • About Us

Contact Us

Contact Us


Access your account information 24-hours a day by using our automated telephone banking system, Tel-Talk. Just call 1-800-527-1011.

Member Support Center:

Our Member Support Center can assist you with ordering checks, wire transfers, ATM, Debit and Visa cards, statement and check copies, and a whole lot more!

Member Support Center Hours:

Monday-Friday 7:00 a.m. to 6:00 p.m.
Saturday 8:30 a.m. to 3:00 p.m.

To speak with a Member Support Agent, please call 1-800-527-1017.
Or contact us via E-mail.*

*Please do not include any personal information (i.e. account numbers) in your email to us. If you need to include personal information, please use the Secure Support or Secure Chat links on this page.


Need to send us a fax? Our fax number is 508-841-0600.

Secure Support:

Secure Support allows you to email or chat with a Member Support Agent through a secure channel. Secure Support is a fast, safe and secure way to obtain answers to your financial questions.

  • For CentralNet users, login now to access Secure Support.
  • Don't have a CentralNet login? Access the Secure Chat link on this page to get one.

Write to us:

Central One Federal Credit Union
P.O. Box 280
Shrewsbury, MA 01545-0280

To Report Visa Credit Cards, Visa Debit Cards and ATM Cards Lost or Stolen:

During credit union hours, please call: 1-800-527-1017
After credit union hours, please call: 1-866-692-9327

For Mortgage Payoffs (see below)

For mortgage payoffs, please fax signed request to 508-841-0593. Please include detailed instructions with your request.  You may also email your signed request with detailed instructions to mortgages@centralfcu.com

Please be advised no request will be processed with out written authorization from the borrower.

CentralNet Login

CentralNet Enrollment

For first-time login to CentralNet, use the password you selected when you opened your account.

If you do not have a password or have forgotten it, call 508-842-7400 or 800-527-1017.


Live Chat by LivePerson

Secure Chat is available
Monday through Friday
8:00 a.m. to 4:30 p.m.