Central Credit Union


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Message from our President/CEO

David A. L'Ecuyer, President/CEO
 

Central One FCU has completed another very successful year. With interest rates and consequently interest margins at all-time lows, it is a very difficult time for financial institutions to increase earnings. However, at Central One, your Credit Union has been able to do just that. The Credit Union earned $2.6 million dollars in earnings in 2013 which was almost $400,000 over budget, and at the same time, the Credit Union was able to come in under budget for Operating Expenses.

Additionally, the Credit Union was able to grow its loan portfolio by over $25 million. This growth meant that more of our members have entrusted us with providing them with their financial needs, and we were able to compete successfully with other credit unions and banks to be your primary financial institution of choice.

All these accomplishments help raise the Credit Union’s net worth ratio to 8.77% from 8.39% in 2013.

In addition to these financial accomplishments, the Credit Union completed many projects which we believe will improve and strengthen the Credit Union long term infrastructure. These projects included Virtualizing the data center which allows for ease of maintenance and oversight of the network, as well as providing higher level of redundancy. The Credit Union has also opened a new branch inside the Westborough High School providing our younger members with Financial Literacy training. In addition, the Internet Banking and Mobile Banking programs had improved security and feature functionality which has supported tremendous growth in member usage during Calendar year 2013.

With our members in focus, the Credit Union continues to maintain a Member Satisfaction level of 98% and World Class Service ratings approaching 70% (of positive returned member surveys). Both of these levels are new historic highs for Central One FCU.

I’d like to thank the staff for their dedication and hard work, the Board of Directors and Committee members for their direction and commitment and most importantly the membership for their confidence and participation.

 
 
 
 
David A. L’Ecuyer
President/CEO

 

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