Dear Valued Member:

      Please take a moment to complete the brief survey below. The purpose of this survey is to determine your satisfaction with the service you recently received from Central One. Member satisfaction is very important to us and we appreciate your taking a few moments to respond. Your reply is confidential and will be carefully reviewed.

Thank you for your participation.

Sincerely,

David A. L'Ecuyer
President/CEO

Your Name:

Address:
City, State, Zip: ,

Phone:

Email Address:

1. Which Credit Union service(s)/product(s) did you recently utilize?

2. Please describe the quality of service you received in your most recent dealings with the credit union. (Please select one and only one.)
Unsatisfactory Satisfactory World Class Service*

*World Class Service (definition: exemplary service, service beyond expectations.)

3. If you visited a branch or conducted business over the telephone, was the credit union representative knowledgeable, courteous/polite and attentive to your service needs? Yes   No

4. If Central One is not your primary financial institution, please tell us who is and why.

5. Would you recommend the credit union to a relative, friend or co-worker? Yes   No
If yes, please list their name and address below.

6. Do you have any constructive coments or suggestions to improve the service provided to our members?

I usually do business with Central One by: (please check all options used)